Reference

How we protect your account and your money

Your account security, payment data and withdrawal verification are what we build around.

Account verification required before first withdrawalTwo-step confirmation on all cash-outsEncrypted payment data storage
melbet login How we protect your account and your money
GET ANSWERS FAST

How to reach our legal and compliance team

Team online

Live chat

Open your account, head to the Help menu and click Live Chat. Our team in Medan and Semarang responds to account and legal questions during business hours, with average reply time under five minutes.

Email support

Send account disputes, data requests or legal questions to our support inbox. We reply within 24 hours with full details of your query status and next steps.

Account settings

View your full deposit and withdrawal history, linked payment methods, and account status directly in Settings. Request data exports or account closure through this menu without contacting support.

DATA & SECURITY BASICS

What we do with your account information

Payment data storage

DANA, OVO, GoPay and QRIS credentials are never stored on our servers after transaction completion. Each deposit is tokenised; we keep only a reference ID linked to your wallet.

Login sessions

Your session expires after 30 minutes of inactivity for security. Log in again to continue playing. If you log in from a new device, we send a confirmation code to your registered email.

Cookie and tracking

We use cookies to remember your language preference, device type, and login state. Non-essential cookies are optional; you can disable them in browser settings without losing account access.

Data retention

Account records, transaction logs and verification documents are held for seven years to comply with local reporting requirements. Closed accounts are anonymised after two years.

Account changes

To update your phone number, email or linked payment method, go to Account Settings, select the field and confirm your change. We send a verification code to your current registered email.

Dispute escalation

If you disagree with a transaction charge or withdrawal denial, open a support ticket with screenshots and your account ID. Our compliance team investigates within 48 hours.

Answers to your account and policy questions

Click Forgot Password on the login screen, enter your registered email, and we'll send a reset link within 60 seconds. If you can't access that email, contact live chat with your account ID and phone number. We'll verify your identity and help you regain access within one business day.

Yes. Open Account Settings, scroll to Account Closure, and click Request Closure. Your account will be suspended immediately; we'll wipe personal data after two years but retain transaction records for seven years where local law requires it.

After you request a withdrawal, we verify your identity (usually five to ten minutes), then your payment method receives the funds. DANA, OVO, GoPay and QRIS transfers typically clear in under one minute. Bank transfers may take one to three hours depending on your bank.

Change your password immediately, enable two-step verification in Security Settings, then contact live chat with exact details of the suspicious activity. We'll freeze the account, review transaction logs, and restore any unauthorised withdrawals within 24 hours if confirmed fraudulent.

All deposit funds are held in your account wallet, separate from our operational systems. If we experience downtime, your balance is unaffected. We maintain full backups of every account balance daily and never mix user funds with company revenue.

Go to Account Settings, select Data Export, and choose the date range. We'll generate a full CSV file within 24 hours and email it to your registered address. You can request this up to four times per year.

You can link up to five payment methods (DANA, OVO, GoPay, QRIS or bank transfer). Withdrawals to different methods are allowed, but if we detect unusual patterns — three withdrawals to different accounts within one hour — we may ask for additional verification before processing the next cash-out.